Rogers phone plan results in a geography lesson: Roseman

Michael Gilbert loves Mexico. He owns a house near Guadalajara and plans to become a snowbird when he retires.But he was upset with Rogers, his home phone provider, since it excluded Mexico from its unlimited North American long distance calling plan.“I’ve explained to Rogers that Mexico is part of North America. It’s that large thing attached to Texas,” he said.“My goal is to have Rogers acknowledge that Mexico is an integral part of North America. This has been going on for years. It’s insensitive.”Mexico is part of the North American Free Trade Agreement (NAFTA), which includes Canada and the United States. Mexico City is known as the most populated city in North America.Article Continued BelowGilbert finally had enough. When billed last February and March for calls made to Mexico by his wife Diane, who stayed close to home for family reasons, he decided to file a formal complaint.Though his complaint was turned down by Rogers and later by the telecom ombudsman, he eventually won the changes he wanted. “We have updated the plan description to make sure it more clearly outlines what’s included for all customers,” said Rogers spokesperson Sarah Schmidt.